Thursday, 4 April 2019

Pending Email Warning - Microsoft Dynamics 365

Do you often log into Dynamics 365 and then get greeted with this warning message?

Pending Email Warning

 It drives you mad doesn’t it and you get to a point where you have had enough of clicking the close button each time you log in so you decide to do something about it. Well you’re in luck as we have the answers! Which is why you’re probably reading this blog post in the first place! 

The popup warning message is there for a good reason, it’s to let you know that there are unsent emails sat in your system so it would be a good idea to find out what they are. Emails may not send for a variety of different reasons so its best to check out what they are, how they were being sent and what can you do about it so that you minimise the problem going forward.
First, lets take a look at those rouge records that are giving us this warning.
1) Use the Advanced Find screen, Clicking on the Filter Icon at the top of the screen in the main ribbon (Right hand aligned) will get you there.
2) Within the Advanced find we need to set the Look for: Option set to the correct Entity, in this case we are going to select ‘Email Messages’ 
3) Now to set the Criteria of the Advanced Find. We need to find records that have a Status Reason of ‘Pending Send’.
4) Now when clicking onto results (in the ribbon) you will see all of the emails that are causing your ‘Pending Email Warning’. From here you can access each record individually or you may notice a pattern with the results and find that it maybe an automated workflow that is causing this issue.
Whatever it maybe, either resolving these one by one or deleting them from your system will clear your ‘Pending Email Warning’ from appearing when you first log in.